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I’d like to thank you for coming at such short notice, I was very pleased with how you tackled the problem, and also I didn’t feel like I was overcharged which I was really dreading as obviously people will do anything to get rid of the problem and I think lots of people could take advantage of that. It didn’t take very long at all and I’m over the moon to say so far (touch wood) it seems to have worked, the first night I think I got a couple of bites but I was expecting that, last night I don’t think I got any and I had one of the best night’s sleep of my life!! Thank you so much!